FAQ

What are you doing to ensure our health and safety (COVID19)?

Please CLICK HERE to view our Covid19 protocols.

What are your business hours?

Monday-Tuesday: CLOSED

Wednesday-Sunday: 5:30 pm-1 am

**Please note all hours are subject to change due to bookings or lack thereof, Please see real-time time-slot availability through the booking process on our website or email info@horrorescapesla.com for any schedule inquiries.

 
How do I book a room?

Select "Book Now" to view our real-time availability for all of our rooms. 

 

How can I book a private room for myself and my party?

All rooms are private. You will never play with strangers.

When should I arrive?

In order to ensure the best experience possible, we REQUIRE you to check in 15 MINUTES prior to your scheduled start time.

 

If I’m late, can I still play? 

If you arrive after your scheduled game time, we would only be able to accommodate your group to play the remaining time allotted for your game.  For example:  if your gameplay is from 6 pm-6:50 pm and you arrive at 6:30 pm, your group will only be able to play until 6:50 pm (20 mins).  This to ensure plenty of time to clean and reset the room properly before the next group arrives.  We do not refund due to blocking out that room and hiring staff for your group specifically when reserved, but you may email:  info@horrorescapesla.com to reschedule your missed game by paying a $30 rescheduling fee.


Horror Escapes LA requires that all players arrive 15 minutes earlier than their scheduled game time. 
CHECK YOUR CONFIRMATION EMAIL FOR SPECIFIC HOURS OF GAME AND ARRIVAL TIMES. 

 

 
Do you accept walk-ins? 

No.  All bookings need to be made in advance and paid through our website.

 

Is it possible to cancel or reschedule the reservation? 

You may reschedule your booking up to 48 hours prior to your time slot to avoid a $30 rescheduling fee.

Please EMAIL US to reschedule your booking.

There will be NO refunds for cancellations.

Any reschedules within 48 hours of the scheduled gametime will be subject to a $30 rescheduling fee.

 

 

Is it possible to get a refund for the difference of a promo code? 

No -- promo codes MUST be entered by the customer at the time of checkout while making a reservation with us online. Promo codes CANNOT be applied to purchase after it is completed and no refunds will be made.

 

 

Can I change the number of participants after booking online? 

Yes!  You can add more people to your booking by  EMAILING US.  You cannot deduct /reduce the number of people from your booking once you are within 48 hours of your game time. 

What is the required age to attend? 

The required age for participants is 12 years of age with being accompanied by an adult during the entire time. Any players aged 12-17 must be added to the adult waiver. Our age limit is enforced due to the content and themes of our puzzles.

 

Can I sign my waiver ahead of time? 

Yes, All waivers must be signed prior to arriving.  Please share the received link to all participates in your group prior to arriving.

 

What are the time limits for the rooms? 

Captives are given 50 mins to escape their room!  Once the 50 mins have passed and you did not successfully escape, your game has ended.

 

Where can we store our personal belongings during the game? 

Lockers are provided in the lobby with a lock and key, free of charge.

 

What should I wear? 

We recommend comfortable attire that allows you to move throughout our rooms with ease. Casual attire along with close-toed shoes- sneakers are best, as you will be on your feet for your entire visit.  You may wear your own mask or a disposable mask will be provided to you.  Masks are required.

 

Can we bring electronic devices into the room? 

You may keep your personal items in your pockets, but no cameras, phones, or videos are allowed use in the rooms.  We ask all players to store electronics in the lockers provided or kept in their pockets. If a visitor is found using one of these devices during the game, they will be immediately removed from the game and no refund will be issued.

 

What should I do if I do not feel well during the game? 

If you do not feel well during the game, please tell your game host and they will remove you from the game and allow the rest of the group to continue if they would like.

 

During the game, you may experience loud noises, potentially offensive smells, and/or claustrophobic conditions. We want you to be aware that the game may also include strobe lights. Strobe lights have been known to cause potential adverse physical and medical reactions, including but not limited to photosensitive epilepsy. Please advise a Horror Escapes LA staff member if any of your team members have any medical or psychological conditions that prevent you/them from participating in our games.

 

Can we play while intoxicated? 

No. We reserve the right to refuse entry to any intoxicated parties.  If you show up for a game intoxicated, we will not refund you and we will not be able to accommodate you; please arrive sober for game time to avoid any issues.

 

 

COPYRIGHT © 2021 HUDSON PRODUCTIONS, LLC.  "HORROR ESCAPES LA' IS AN UNREGISTERED TRADEMARK OF HUDSON PRODUCTIONS, LLC.

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